FAQ

The cost of delivery is calculated depending on the weight (or volume weight) of the shipment:up to 5kg: 178 USD5-10kg: 273 USD10-15kg: 374 USD15-20kg: 452 USD20-25kg: 535 USD25-30kg: 606kg>30kg: 690kg Please note that remote regions (Australia, New Zealand) are calculated individually.

An AC DC power supply is built into the puzzle itself. A 110-240v AC power supply wire comes out of the mystery (2m length)If the puzzle has an external magnetic lock, then it is included in the package with 2m wire. If the puzzle has a built-in box, then the magnetic lock has already been built in.This way you get a fully prepared puzzle that you just need to turn on.

If the puzzle has built-in sound effects, then there is a built-in speaker inside. You can adjust the sound volume either in the settings of the puzzle itself, or by changing the sound file.

The riddles have an MP3 player built in. The sounds are mp3 files. The files are located on the microSD card built into the player. If you want to replace the file, then you just need to remove the microSD card and replace the files, but remember that you need to keep the same file names: 0001.mp3, 0002.mp3 and so on.

Did you like any of our puzzles, but would you like a different design? Just write us a description of what you want and we will definitely make it happen.

Yes, we have portable quests. We also call them mini-escape rooms.You can find them here: https://www.er-ecodecor.com/sets-of-props

Yes, all our shipments have track numbers, so you can track your props and puzzles.

We have been shipping parcels all over the world for 12 years now, so we have extensive experience in proper and safe packaging. Special protective corners, several layers of cardboard. You can rest assured that your products will arrive to you safely.Post in our blog about packing: https://www.er-ecodecor.com/post/2019/10/03/how-do-we-ship-packages-with-puzzles-and-props

Props and puzzlesA universal AC/DC power converter is installed inside all our puzzles, so you need to connect the puzzle to a 110-240v AC mains supply, after which it will turn on.If you need to power the riddles from 12V, then let us know.Portable escape gamesPortable games have a built-in portable low-voltage battery with a voltage of 5v DCIf you need some other solution for powering portable escape games, then please let us know.

Let's imagine that you want a puzzle design that fits the theme of your escape room. We are manufacturers, so almost any of your wishes for shape, design, color, tilt, decorative effects, etc. are feasible.